Inland revenue, supporting service for the government as a whole.
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Find out what people are saying about Glasgow government agencies.
Totally impossible money making automated system.I think I will stop paying my dues.and I am sure to have them cueing up to speak to me then.... More »
I think we the public are being treated disgracefully by HMRC, I believe the extensive amount of time it appears the public have to endure, just waiting on the telephone to speak to... More »
It seem like a waste of my time phoning cause its no one is actually working?! 20 minutes Thursday and Friday listening to that stupid music over & over. Still no reply... More »
I have just spent 3 days and a total of 80 mins trying to speak to someone about my tax position. This 0845 number costs a fortune, and still NO SERVICE PROVIDED.looks like... More »
I am writing this review while waiting to be spoken to.i have been on the phone for an hour in a cue.an absolute disgrace.i am having to persevere due to my unique situation... More »
I am on my fifth attempt to speak to someone . It is disgraceful . I wondered if they do it deliberately and if they make money out of it?? I used to... More »
Disgraceful can't get to speak to someone. Costs you a fortune and you are just held in a queue. Typical cut backs hopeless... More »
It's really rubbish system you can't get anybody to help and speak to machine and then I got £ 6. For apsilutly no info ,I think they do that to take more money... More »
£5 before I even got talking to someone on the fone disgraceful,no wonder people have no money when u got to wait ages to speak to sumone,as I write ,its over 7 minutes... More »
Absolute disgrace trying to get thru...my husband has been trying for a day to get only to get msg that all advisors are too busy and cant put thru and terminate call..theyll be... More »
I have spent hours trying to get through and talk to a person .... still not managed it as yet ... shocking service!!... More »
While I can understand people being frustrated I have to say me experience today was different. Phone answered quickly. Pleasant mannered assistant my querie was dealt with efficiently. Maybe I was just lucky.... More »
Disgrace, attempting to speak with a human being, passed around a telephonic abysis of cost cutting, robotic voices attempting "badly" to cover off every possible avenue and route. Dont waste your team!!!!!!... More »
Why oh why are all the numbers for HMRC ALL 0845 type numbers that you have to sit and listen to minutes of drivel and then cannot get through to a human voice.... More »
Am i in a loop? as this is all i get while waiting for an advisor. Perhaps it would be more tax efficient for HMRC to employ more advisors so that people can... More »
I just can't get through, why have a telephone no. Is this attracting revenue for the tax office, as it's costing me money to hold on. Can I claim this back ?... More »
What a complete joke. To ask a simple question you have to listen to some boring twaddle about solving your problem on their web site - Oh yeah! Have spent many FRUSTRATING hours... More »
It is easier to get through to president obammah or the queen than it is for anyone to answer a phone at this tax office... More »
Have tried for days to speak to someone regarding a refund and have been on hold for anything up to 30 mins still no luck!!!! don't actually believe anyone works there!!! will try... More »
It would be really helpful to have a telephone number. If phoning a 0800 or 0845 number then use the international code 044 prior to this and you will be only be charged... More »
The phone number to contact them isn't exactly easy to find... Looking for a contact number to pass on to potential employees.... More »
Its bad enough to have to wait SO long but on an 0845 number when standard numbers are free on my network makes it worse. I didn't find the female at the other end... More »
AN ABSOLUTE FARCE, QUICK ENOUGH TO GET TO YOU IF THEY THINK YOU OWE THEM MONEY, NOT INTERESTED THE OTHER WAY ROUND.... 25 MINS BEFORE I GOT A PERSON TO TALK TO.... More »
Yes it does take a while to get through but the wait is worth it. Staff are efficient, helpful and reassuring Dorothy Co Antrim NI... More »
Was a bit put off calling after reading some reviews, and yes it is a wee wait, however, this may be a sign of the attention to detail and thoroughness that the tax... More »
TERRIBLE, I WAITED 15 MINS TO GET THROUGH THEN EVENTUALLY GAVE UP. ALL I GOT WAS " THANKS FOR WAITING ONE OF ADVISORS WILL BE WITH YOU AS SOON AS POSSIBLE. NOT SOON... More »
Have tried to get someone on the phone numerous occassions but no gd is there anyone answering the phone... More »
10-15 mins waiting this morning and gave up trying to call Centre 1 Glasgow. Shocking. I have to work to pay my taxes for this type of service? To reiterate,... More »
After so many phone calls I tried to contact using WEB site. Tried just to ask a question with regards to a very recent deceased mother in law. Will have to send record... More »
Once I finally got through the man was really helpful and answered my question helping me with my query.... More »
Have tried all this week to speak to someone but same all the time [cant answer your call just now]etc etc .I wonder how much this is costing on telephone charges.... More »
Phoned 2 separate occassions held on both times at least 5 mins to listen to what? music? think I could have kept the line open to infinity still wouldnt get a response.Come on... More »
I have heard the "Thanks for waiting, one of our advisers will be with you as soon as possible", at least 30 times - now bored of counting and wondering why the... More »
Tried to get through on the telephone at 12-15pm but had to give up after going through 5mins of what is your problem go on to the website it is easier as we... More »
No one answers the 'phone after the Krypton Factor of multiple choice and the advertising of the equally unhelpful website based on the assumption everyone is on line. They would be quick enough... More »
Tried both newcastle upon tyne and east kilbride hung on line both times 15 minutes had to hang up I am begining to think they are in cahoots with the phone companies.michael... More »
Like everyone else, I gave up after 15 mins of trying to get an answer from Centre 1. Also, why is there only an 0845 number - people go on holiday, are away... More »
I found phoning this number for the self employed was easier. Even if not self employed 0845 302 1448. Got through to an operator straight away. ps. btw your... More »
Called 3 times, 10 mins on line, no human voice, had to hang up. This is appalling. How can I sapeak to someone?... More »
This is the third time I have phoned in a week, and still not had anybody answer the phone,a total disgarace.All in I have been on the phone for 40mins and no answer.get... More »
It takes ages to get to the right secton or department and then they say that all their advisors are busy. They then cut you off and say try again later. I've been trying for... More »
Your tel call line takes 2 mins to get to the appropriate bit and then says All our advisors are busy. Please try again later It then closes you out Surely the decision to hang up... More »
Map showing location of government agencies in Glasgow.