"FIRST IMPRESSION"

A review of Southern General Hospital by Joy Cairns written on Tuesday 19th of July 2011

Phoned for visiting times at the maternity unit and the words were hardly out my mouth when I was transferred to A&E at the Victoria. I was then transferred another three times by staff who were trying to help, but if the initial call had been dealt with correctly it would not have inconvenienced them and distracted them from their own jobs, nor would it have infuriated me. Call centres?????.

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