"Redirected mail and no answer on the phone"

A review of Royal Mail by Thomson written on Tuesday 16th of April 2013

I have received 2 emails saying correspondence has been returned with addressee gone away. This is a complete error. The postman returned to my home earlier today having first of all not posted a letter and a package thinking it was for my ex husband.

Luckily I did receive them otherwise they would have been returned to sender like the others. When I have tried to call the sorting office for over 3 hours there has been no answer. Appalling! In my view, any mail addressed to my surname should be posted through the door and I can return if appropriate- not an over eager postman.

Its now over 60p for a first class stamp and this is the service you get. .

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