"Overpriced"

A review of First by Brian written on Monday 9th of September 2013

I am a registered disabled person who had to use a bus service for the first time in approximately 20 years to collect my medical prescription. My problem is with your pricing and ticketing policy. My first journey was from Dyfrig Street and Station Road Shotts to Newmains health centre with JMB Buses at a fare of £2.00 , my return journey was from Newmains cross and Bonkle Road to Shotts Railway station which in my opinion is at least a 1/4 of a mile shorter at a fare of £3.45 with First Glasgow. Before being told the fare the driver asked me to repeat my destination, which I did and was told the fare which I asked him to repeat. Upon making payment down a slot of £3.50 I received no change, I proceeded to be seated where i checked my ticket which listed my destination as Hannah Park which in my opinion is a good 1/2 mile further on. On disembarking I informed the driver I thought he had issued me with the wrong ticket, I was told that both destinations were the same which they most definitely are not but I think he meant both destinations were priced the same,I then told him I thought it was shocking to charge that amount even more so from a disabled person, I was then told this was outwith his control as he only drove the bus and was not involved in the pricing of fares.I think anyone reading this should comment accordingly..

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