"No interest in customers in Buchanan Street store"

A review of O2 Store by John written on Tuesday 17th of December 2013

Went into this store looking for help with a new iPhone. The first staff member I encountered was dissinterested at best. No effort to resolve my problems. On returning to the store the second person I spoke to at least showed interest but the system that he had to deal with was overcomplicated. There customer helpline phoned for me by a customer service rep in the Apple store told him that I should "try another O2 shop and some of them can be awkward" I accept that the issue I had was not easy to resolve but they could have at least tried. Eventually got my issue resolved in their Kilmarnock store, where I was treated well..

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