"Absolute amateurs"

A review of Focal Point by Confused former customer written on Monday 22nd of June 2015

Very poor service. They will try to get you to purchase items based on what they want not what you want. Poor knowledge, completely arrogant and offensive in the way they treat you as a customer. You can't order this, you can't get that. Everything feels like they are trying to sabotage the vision of what you are looking for. Last straw was when the owner said we couldn't get our chimney lined because our guys don't have a long enough ladder? It's only 10 feet from the fireplace..

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