"So Shocked I didn't get through the door"

A review of Scrimshaws & Co by Unhappy customer. written on Tuesday 28th of July 2015

I booked an appointment through a well-known discount site.

The day after I got a phone call from a young girl who didn't seem to quite know what was going on. she told me that there was no one to do my hair at the time I booked. She seemed surprised when I asked what other times they had - and even more surprised when I explained I could not come in 9-5 weekdays due to work. eventually after some humming and hawing she offered me a 9:30 on Saturday morning. I asked if they had anything later - to which she begrudgingly offered a 10:30. I accepted but advised I was unhappy at the bait and switch. she put the phone down and suddenly there was a very argumentative man on the phone, I can only assume this was her manager. he asked what the problem was and when I tried to explain, he cut me off and spoke over me. I waited until he was finished and asked if I could explain why I was upset. He told me to go somewhere else as he refused to cut my hair and hung up.

Myself and the 3rd party website customer service were shocked. I was able to get a refund and go elsewhere, but I would very much suggest not using this hairdresser. If the man who spoke to me Was the hairdresser, he is highly unprofessional and needs to learn about customer service. I understand I booked a discounted service - that doesn't mean I booked a rude one..

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, Scrimshaws & Co, and are merely third party opinions. Glasgow Online accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.