"Disappointing Quality and Customer Service"

A review of Bonnypack (Scotland) Ltd by Anonymous written on Monday 31st of August 2015

Products from Bonnypack Glasgow may have good price tags but if you looking for quality and after sales service be prepared to be dissapointed as I am. One of the items I bought had parts missing and the second time I used the second item a potato ricer a small screw popped out into my mashed potato. I returned items and said I did not want replacements as I had been forced to buy an alternative of the first item and as I was so unhappy with the quality of the ricer I did not want the another of the same. I said I would do some more shopping and they could take the amount of these two items off my bill. Gent I spoke to said 'yes do your shop' but when I got to the till he was adamant that I take the replacements and if the ricer broke again he would refund me double the amount he also advised me to cook the potatoes till soft before using the ricer, I asked he if he ate underdone potatoes! I hope I don't have to return as I will not be shopping there again..

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