"Customer service?"

A review of Costa Coffee by Joanne written on Wednesday 4th of November 2015

Today my mother and I went into Costa. The girl at the till asked what we wanted and put our toasties into the machine then went through the back I thought she had gone to look for something then she passes us wearing her jacket. Fair enough if she was going on a break or had finished But pass on our order to someone else or finish with us first then go. Customer service in Scotland has gone down hill. The floor was dirty with bits of food on it and a lot of dirty tables not good!.

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