"Worried customer"

A review of Catherines Of Partick by K Barr written on Monday 30th of July 2018

I rang to enquire about a dress on your web site. Your colleague who answered the my first call ,about availability,sizes etc, was not very forth coming or helpful & patroningly suggested that I need to try on several outfits to come to a proper conclusion as to my purchase. I informed your colleague that ,being 63yrs old I do know what I require & what suits the occasion I needed the dress for. I was very dissappointed at her attitude & bade her farewell.I rang a few days later to enquire again & thankfully a very pleasant young women answered my call about a hat ,what a delight & difference which reinforced my hope in younger staff. I have purchased my dress now from Spain, where I hunted the dress down to.What a pity Catherine's of Partick lost a sale of this over priced dress in your shop, which I would have bought, had I received a better standard of customer care!.

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