"How can we satisfy the client?"

A review of Fingertips by Fiona Wallace written on Thursday 1st of November 2007

P Porter felt she shouldn't have to complain.... I agree, but how can a salon owner/manager know there is a problem,,,if they are doing all in their power to train, advise, motivate and MONITOR their staff's customer service, then alas the only other opportunity to ensure the client receives excellent service (which is what the owner/manager is desperately trying to achieve)is if the client INFORMS someone at the salon that they are unhappy. A Catch 22 situation? Possibly! Personally, the management at Fingertips will go all out to put right any dissatisfaction a client experiences, but can only do so if they are aware of the situation. I would urge anyone with even a minor suggestion, never mind complaint, to call and ask for the salon manager, training manager or owner, I promise their comments will be treated with the respect they deserve. .

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