"The staff"

A review of Network Private Hire by Pleasant mott written on Thursday 16th of April 2009

In understanding the VOLUME of calls that (NPH) answer on a regular day, which is pretty high, may i add as compered to a local wee taxi office. The volume of calls answered at the weekend or on evenings are un mentionable. The language the staff tolerates is definately un repeatable as are the physical threats of violence and an occasional, "i know who you are, ill get you sacked",really wastes our time , so instead of giving us a hard time, please move aside and let us do our jobs properly and attend to the people who really need us, ie single females, vulnerable young people and emergeny trips to the hospital for people who are either ill or recieved a call from the hospital as a family member may be ready to pass on or has taken a turn for the worse. We are a very active member to the community and some elderly people can not do every day trips to doctors, supermarkets or family visits without us.We aim to please every one, so please remember that as much as your staff nite out and personal parties are important to us as they are to you, while you are on the phone trying to either wind up the staff which does happen, please remeber you could also be holding up the lines to someone who refers to us as their life line. Admitadly some staff members do get stressed as members of the public not always nice . we also understand your frustration and most of us will help you to the best of our ability, remember if a staff member is rude or unhelpful do not engage any further in the conversation, you do have a right to ask for someone more senior or a supervisor who will be more than happy to help you. May i close with the comment that i enjoy talking to most people who call, and have been answering calls for best part of 13 years. I look forward to talking to you all very soon. Untill then keep calling ..

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