"E.T.A"

A review of Network Private Hire by Networkee written on Sunday 26th of April 2009

When yu ask for an ETA it is impossible for us to find out exactly where the driver is sitting unless we ask the controller to ask the driver and then let him guess as to how long it may take to get to you! this would take far too long and cause dissruption within our office, and then 9 out of 10 times the customer calls back and blames us cos we said it'd be 6 mins, therefore we don't give out times at all, although we can let yu kno if a car is in yur area and if it is on the way. Drivers should be given at least 10mins to get to yu because unfortunatly they don't all sit outside yur house/pub waiting on yu to call this is especially important in the city centre where there is alot of traffic lights and one way streets.

much obliged

Networkee.

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