"Do they get a percentage of our 'phone bills by keeping us on hold!"

A review of HM Revenue & Customs by Rachel Little written on Friday 4th of February 2011

No one answers the 'phone after the Krypton Factor of multiple choice and the advertising of the equally unhelpful website based on the assumption everyone is on line.

They would be quick enough in getting hold of me if I owed them money rather than the other way round. Appalling service..

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